... so the customer returns and not the goods sold ...
What is ISO 9001:2015 and what is the quality management system for
Quality management system according to ISO 9001:2015 (QMS - Quality Management System) talks about managing all processes in the company to achieve continuous improvement, company growth and the customers satisfaction. In addition to the already mentioned, the revised standard starts to address as well the risks related to the company activities and it's stakeholders, that have the biggest influence to the company itself.
Our portfolio of services in the QMS area
We work with the quality management system more than a decade. We have experience from various areas as e.g. manufacturing companies, financial institutions or companies providing services. The basis of the successful QMS implementation is deep analysis of the company processes and understanding the relationships and connections that are fundamental to the particular company only. We take each company as unique and we adjust our services to its needs.